/* Wema redesign — quality (owned by its subagent)
   Concepts 17 QA inbox · 18 interaction review · 19 live calls · 20 Live Assist · 36/37 call history & detail · 38/43 QA configuration.
   All selectors are q-* scoped (plus .calls-ledger / .call-* hooks kept for tests). */

.q-page{gap:18px;padding-bottom:64px}
.q-page [hidden]{display:none!important}
.q-ico{display:inline-flex;align-items:center;justify-content:center;flex:none;line-height:0}
.q-page .page-head .sub{font-size:14.5px}
.q-eyebrow{font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--wema)}
.q-nowrap{white-space:nowrap}
.q-mono{font-variant-numeric:tabular-nums;font-feature-settings:"tnum" 1}
.q-gap{gap:14px}
.q-col{display:flex;flex-direction:column;gap:16px;min-width:0}
.q-cardsub{display:block;font-size:12px;color:var(--muted-w);font-weight:500;margin-top:2px}
.q-brand{color:var(--wema)}
.q-footnote{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted-w);margin:0}
.q-info{display:flex;align-items:flex-start;gap:8px;font-size:12.5px;color:#3B4A6B;background:#EEF4FF;border:1px solid #DCE7FB;border-radius:12px;padding:10px 12px;margin:0;line-height:1.45}
.q-info .q-ico{margin-top:1px;color:#3563B8}
.sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}

/* chips / pills */
.q-chip{display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 10px;border-radius:999px;font-size:12px;font-weight:650;background:#F3F4F6;color:#4B5563;white-space:nowrap;line-height:1}
.q-chip.brand{background:var(--lilac);color:var(--wema)}
.q-chip.good,.q-chip.sent-good{background:#E6F8F4;color:#0F7B67}
.q-chip.warn,.q-chip.sent-warn{background:#FFF4E0;color:#8A5A06}
.q-chip.bad,.q-chip.sent-bad{background:#FDECEE;color:#C21F2C}
.q-chip.sent-neutral{background:var(--lilac);color:var(--wema)}
.q-chip.muted{background:#F3F4F6;color:#6B7280}
.q-chip.tag{background:#fff;border:1px solid var(--border-w);color:#374151;font-weight:600}
.q-chips{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.q-score{display:inline-grid;place-items:center;min-width:40px;height:26px;padding:0 9px;border-radius:999px;font-weight:750;font-size:13px;font-variant-numeric:tabular-nums}
.q-score.good{background:#E6F8F4;color:#0F7B67}.q-score.warn{background:#FFF4E0;color:#8A5A06}.q-score.bad{background:#FDECEE;color:#C21F2C}.q-score.muted{background:#F3F4F6;color:#6B7280}
.q-channel{display:inline-flex;align-items:center;gap:7px;font-weight:600;font-size:13px;color:#374151;white-space:nowrap}
.q-channel-ico{width:26px;height:26px;border-radius:8px;display:grid;place-items:center;background:var(--lilac);color:var(--wema)}
.q-ch-email .q-channel-ico{background:#EEF4FF;color:#3563B8}.q-ch-chat .q-channel-ico{background:#E6F8F4;color:#0F7B67}.q-ch-social .q-channel-ico{background:#FFF4E0;color:#946B12}
.q-person{display:inline-flex;align-items:center;gap:9px;min-width:0}
.q-person-text{display:flex;flex-direction:column;line-height:1.2;min-width:0}
.q-person-text strong{font-weight:600;font-size:13.5px;white-space:nowrap}
.q-person-text small{font-size:11.5px;color:var(--muted-w)}
.q-cust-av{display:inline-grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#EEF4FF;color:#3563B8;font-weight:750;font-size:12px;flex:none}
.q-cust-av.lg{width:40px;height:40px;font-size:15px}

/* switch */
.q-switch{position:relative;display:inline-flex;align-items:center;flex:none;cursor:pointer}
.q-switch input{position:absolute;opacity:0;width:100%;height:100%;margin:0;cursor:pointer;z-index:1}
.q-switch-track{width:40px;height:22px;border-radius:999px;background:#D1D5DB;position:relative;transition:background .18s}
.q-switch-track::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #0003;transition:transform .18s}
.q-switch input:checked+.q-switch-track{background:var(--wema)}
.q-switch input:checked+.q-switch-track::after{transform:translateX(18px)}
.q-switch input:focus-visible+.q-switch-track{box-shadow:0 0 0 3px #981D8740}
.q-crit-row.critical .q-switch input:checked+.q-switch-track{background:var(--red-w)}

/* KPI tiles */
.q-kpis{display:grid;grid-template-columns:1.25fr 1fr 1fr 1fr;gap:16px}
.q-kpis.three{grid-template-columns:repeat(3,minmax(0,1fr))}
.q-kpi{display:flex;gap:14px;align-items:flex-start;background:#fff;border:1px solid var(--border-w);border-radius:16px;padding:18px 20px;box-shadow:var(--shadow);min-width:0}
.q-kpi-ico{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;flex:none}
.q-kpi-ico.purple{background:var(--lilac);color:var(--wema)}.q-kpi-ico.blue{background:#EEF4FF;color:#3563B8}.q-kpi-ico.red{background:#FDECEE;color:#C21F2C}.q-kpi-ico.teal{background:#E6F8F4;color:#0F7B67}
.q-kpi-body{display:flex;flex-direction:column;gap:2px;min-width:0;flex:1}
.q-kpi-label{font-size:13px;color:#4B5563;font-weight:550}
.q-kpi-value{font-family:var(--font-head);font-size:30px;font-weight:750;letter-spacing:-.03em;color:var(--ink-w);line-height:1.15}
.q-kpi-value.bad{color:#C21F2C}
.q-kpi-hint{font-size:12px;color:var(--muted-w)}
.q-cov-bars{display:grid;gap:5px;margin-top:8px}
.q-cov-row{display:grid;grid-template-columns:48px 1fr 34px;gap:8px;align-items:center;font-size:11.5px;color:var(--muted-w)}
.q-cov-row .bar{height:6px}.q-cov-row b{font-weight:700;color:var(--ink-w);text-align:right}
.q-cov-row.manual .bar-fill{background:#9CA3AF}

/* banner */
.q-banner{display:flex;align-items:center;gap:14px;padding:14px 18px;border-radius:14px;background:var(--lilac);border:1px solid #EBD3E6}
.q-banner-ico{width:36px;height:36px;border-radius:50%;background:#fff;color:var(--wema);display:grid;place-items:center;flex:none}
.q-banner-main{flex:1;display:grid;gap:8px;min-width:0}
.q-banner-line{display:flex;justify-content:space-between;gap:12px;font-size:14px;color:var(--wema-deep)}
.q-banner-pct{font-weight:750;color:var(--wema);font-variant-numeric:tabular-nums}
.q-banner .bar{background:#fff;height:8px}
.q-banner.done{background:#E6F8F4;border-color:#BFEDE3}.q-banner.done .q-banner-ico{color:#0F7B67}.q-banner.done .bar-fill{background:var(--teal-w)}.q-banner.done .q-banner-line{color:#0F5E50}

/* filters */
.q-filters{display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:12px 14px}
.q-seg{display:inline-flex;flex-wrap:wrap;gap:6px}
.q-seg-btn{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 12px;border:1px solid var(--border-w);border-radius:999px;background:#fff;color:#374151;font:600 13px var(--font);cursor:pointer}
.q-seg-btn:hover{border-color:var(--wema);color:var(--wema)}
.q-seg-btn.active{background:var(--wema);border-color:var(--wema);color:#fff}
.q-seg-count{font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px;background:#F3F4F6;color:#4B5563}
.q-seg-btn.active .q-seg-count{background:#ffffff2e;color:#fff}
.q-filter-controls{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-left:auto}
.q-select{position:relative;display:inline-flex;align-items:center;gap:6px;color:var(--muted-w)}
.q-select .input{height:36px;padding:0 30px 0 12px;font-size:13px;border-radius:10px;min-width:0;background:#fff}
.q-select.q-date{padding-left:10px;border:1px solid #D9DCE1;border-radius:10px;background:#fff}
.q-select.q-date .input{border:0;box-shadow:none;padding-left:0}
.q-search{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 10px;border:1px solid #D9DCE1;border-radius:10px;background:#fff;color:var(--muted-w);min-width:200px}
.q-search .input{border:0;box-shadow:none!important;padding:0;height:34px;font-size:13px;background:transparent}
.q-flag-toggle{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 12px;border:1px solid #D9DCE1;border-radius:10px;background:#fff;color:#374151;font:600 13px var(--font);cursor:pointer}
.q-flag-toggle.active{background:#FDECEE;border-color:#F5B7BE;color:#C21F2C}

/* table card */
.q-table-card{overflow:hidden}
.q-table-card .table-wrap{border:0;border-radius:0}
.q-table-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid #F0F1F3;flex-wrap:wrap}
.q-table-head h3{margin-bottom:2px}
.q-legend{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted-w)}
.q-legend i{width:8px;height:8px;border-radius:50%;display:inline-block;margin-left:6px}
.q-legend i.good{background:var(--teal-w)}.q-legend i.warn{background:var(--gold-w)}.q-legend i.bad{background:var(--red-w)}
.q-table-card .table td{padding:11px 10px}
.q-table-card .table th{padding:10px}
.q-table-card .table td:first-child,.q-table-card .table th:first-child{padding-left:18px}
.q-table-card .table tbody tr:nth-child(even) td{background:#FCFCFD}
.q-table-card .table tr.clickable:hover td{background:#FCF7FB}
.q-ref a{font-weight:700;color:var(--ink-w);white-space:nowrap}
.q-ref a:hover{color:var(--wema)}
.q-ref small{display:block;font-size:11px;color:var(--muted-w)}
.q-agents{display:flex;align-items:center;gap:8px;min-width:150px}
.q-avatars{display:inline-flex}
.q-avatars .avatar{border:2px solid #fff}
.q-avatars .avatar+.avatar{margin-left:-9px}
.q-agent-names{display:flex;flex-direction:column;align-items:flex-start;gap:3px;font-size:13px;line-height:1.25}
.q-agent-names .q-chip{height:20px;font-size:11px;padding:0 8px}
.q-sent-flow{display:inline-flex;align-items:center;gap:4px}
.q-sent-arrow{color:#9CA3AF}
.q-face{display:inline-grid;place-items:center;width:26px;height:26px;border-radius:50%}
.q-face.bad{background:#FDECEE;color:#C21F2C}.q-face.good{background:#E6F8F4;color:#0F7B67}.q-face.neutral,.q-face.warn{background:#FFF4E0;color:#946B12}.q-face.none{color:#9CA3AF}
.q-go{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:8px;border:1px solid var(--border-w);color:var(--wema);background:#fff}
.q-go:hover{border-color:var(--wema);background:var(--lilac)}
.q-go.text{display:inline-flex;width:auto;padding:0 10px;gap:2px;font-weight:650;font-size:13px;white-space:nowrap}
.q-pager{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 20px;border-top:1px solid #F0F1F3;background:#FAFAFB}
.q-upload .card-body{padding-top:14px}

/* interaction review */
.q-review-head{display:flex;align-items:center;gap:20px;padding:20px 22px}
.q-ring-wrap{display:flex;flex-direction:column;align-items:center;gap:4px;flex:none}
.q-ring-wrap small{font-size:11.5px;color:var(--muted-w)}
.q-ring-wrap .ring span{font-family:var(--font-head);font-size:24px}
.ring.warn .ring-fg{stroke:var(--gold-w)}.ring.bad .ring-fg{stroke:var(--red-w)}
.q-review-title{flex:1;min-width:0;display:flex;flex-direction:column;gap:6px}
.q-review-title h1{font-size:26px;line-height:1.1}
.q-review-title p{font-size:13.5px}
.q-formnote{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted-w)}
.q-review-head>.actions{align-self:flex-start}
.q-review-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,1fr);gap:18px;align-items:start}
.q-rec-strip{display:flex;align-items:center;gap:12px;padding:10px 16px;color:var(--wema)}
.q-rec-strip audio{flex:1;height:36px;min-width:0}
.q-transcript{display:flex;flex-direction:column;gap:12px}
.q-turn{display:grid;grid-template-columns:30px minmax(0,1fr);gap:10px;align-items:start}
.q-turn-no{font-size:11.5px;color:#9CA3AF;font-weight:650;padding-top:4px;font-variant-numeric:tabular-nums}
.q-turn-main{display:flex;flex-direction:column;gap:6px;min-width:0;max-width:88%}
.q-turn.agent .q-turn-main{margin-left:auto;align-items:flex-end}
.q-turn-who{display:flex;align-items:center;gap:7px;font-size:12.5px}
.q-turn-who small{color:var(--muted-w)}
.q-turn-who .q-cust-av{width:22px;height:22px;font-size:10px}
.q-bubble{padding:11px 14px;border-radius:14px;font-size:14px;line-height:1.5;background:#F3F4F6;color:var(--ink-w);border-top-left-radius:4px;overflow-wrap:anywhere}
.q-turn.agent .q-bubble{background:var(--lilac);color:#3B0B34;border-top-left-radius:14px;border-top-right-radius:4px}
.q-flagged{background:transparent;color:inherit;text-decoration:underline;text-decoration-color:var(--red-w);text-decoration-thickness:2px;text-underline-offset:3px}
.q-factnote{display:flex;gap:8px;align-items:flex-start;padding:9px 12px;border-radius:10px;border:1px solid #F5B7BE;background:#FFF5F6;color:#7F1D1D;font-size:12.5px;line-height:1.45;max-width:100%}
.q-factnote>.q-ico{color:var(--red-w);margin-top:1px}
.q-factnote.unverifiable{border-color:#F3D9A4;background:#FFFAF0;color:#7A4E05}.q-factnote.unverifiable>.q-ico{color:var(--gold-w)}
.q-kbref{display:inline-flex;align-items:center;gap:4px;margin-left:6px;padding:1px 8px;border-radius:999px;background:#fff;border:1px solid #F0D3D7;font-size:11px;font-weight:600;color:#6B7280;white-space:nowrap}
.q-divider{display:flex;align-items:center;gap:12px;color:var(--wema);font-size:12.5px;font-weight:650;margin:4px 0}
.q-divider::before,.q-divider::after{content:"";flex:1;height:1px;background:#E7C9E1}
.q-divider>span{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:center;padding:5px 12px;border-radius:999px;background:var(--lilac);text-align:center}
.q-divider small{font-weight:500;color:#7A1570;opacity:.8}
.q-loose{margin-top:16px;padding-top:14px;border-top:1px dashed var(--border-w);display:grid;gap:8px}
.q-loose h4{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted-w)}
.q-crit-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 22px}
.q-crit{display:grid;gap:5px}
.q-crit-top{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:13.5px}
.q-crit-top>span{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap}
.q-crit-top .q-chip{height:19px;font-size:10.5px}
.q-crit .bar{height:7px}
.q-crit-score{font-variant-numeric:tabular-nums}.q-crit-score.good{color:#0F7B67}.q-crit-score.warn{color:#8A5A06}.q-crit-score.bad{color:#C21F2C}
.bar-fill.bad{background:var(--red-w)}
.q-owners{display:grid;gap:10px}
.q-owner{display:grid;grid-template-columns:auto minmax(0,1fr);gap:4px 12px;align-items:start;padding:12px;border-radius:12px;border:1px solid var(--border-w)}
.q-owner.yes{background:#F2FBF8;border-color:#C6EDE3}
.q-owner-text{display:flex;flex-direction:column;gap:2px;min-width:0}
.q-owner-text small{font-size:12px;color:var(--muted-w);line-height:1.4}
.q-owner-verdict{font-size:12.5px;font-weight:700;color:#C21F2C}
.q-owner.yes .q-owner-verdict{color:#0F7B67}
.q-share{grid-column:2;height:5px;border-radius:99px;background:#EEF0F3;overflow:hidden}
.q-share i{display:block;height:100%;background:#D1D5DB;border-radius:99px}
.q-owner.yes .q-share i{background:var(--teal-w)}
.q-foot{display:flex;gap:6px;align-items:center;font-size:12px;color:var(--muted-w);margin-top:10px}
.q-sent-head{display:flex;align-items:center;gap:8px}
.q-sent-chart svg{width:100%;height:auto;display:block}
.q-grid{stroke:#ECEDF0;stroke-dasharray:3 4}
.q-axis{font-size:10.5px;fill:#6B7280;font-family:var(--font)}
.q-attrib{font-size:13px;padding:9px 12px;border-radius:10px;background:#FAFAFB;border:1px solid #F0F1F3}
.q-checks{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.q-checks li{display:flex;gap:10px;align-items:flex-start;font-size:13.5px}
.q-checks li small{display:block;font-size:12px;color:var(--muted-w);margin-top:1px}
.q-check-ico{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;flex:none;background:#F3F4F6;color:#6B7280}
.q-checks li.ok .q-check-ico{background:#E6F8F4;color:#0F7B67}
.q-checks li.fail .q-check-ico{background:#FDECEE;color:#C21F2C}
.q-checks li.fail strong{color:#C21F2C}
.q-tip{display:grid;gap:8px;padding:12px;border-radius:12px;background:#FAFAFB;border:1px solid #F0F1F3}
.q-tip-nav{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted-w)}
.q-tip-nav button{width:24px;height:24px;border-radius:6px;border:1px solid var(--border-w);background:#fff;cursor:pointer;font-size:15px;line-height:1;color:#374151}
.q-tip-nav button:disabled{opacity:.4;cursor:default}
.q-said,.q-better{font-size:13px;line-height:1.45;padding-left:10px;border-left:3px solid #F5B7BE}
.q-better{border-left-color:var(--teal-w)}
.q-said small,.q-better small{display:block;font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted-w)}
.q-coach-card .btn{width:100%;justify-content:center}
.q-sent-note{display:flex;gap:6px;align-items:center;font-size:12.5px;font-weight:600;color:#0F7B67}
.q-tags{display:flex;flex-wrap:wrap;gap:6px}
.q-tag{display:inline-flex;align-items:center;gap:5px;height:28px;padding:0 6px 0 10px;border-radius:999px;background:var(--lilac);color:var(--wema);font-size:12.5px;font-weight:600}
.q-tag button{border:0;background:transparent;color:inherit;width:20px;height:20px;border-radius:50%;cursor:pointer;font-size:15px;line-height:1}
.q-tag button:hover{background:#fff}
.q-tag-add{display:flex;gap:8px}
.q-tag-add .input{height:32px;padding:0 10px;font-size:13px}

/* Live Assist */
.q-assist-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(310px,1fr);gap:18px;align-items:stretch}
.q-convo{display:flex;flex-direction:column;min-height:600px}
.q-convo-head{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid #F0F1F3;flex-wrap:wrap}
.q-convo-who{display:flex;flex-direction:column;line-height:1.25}
.q-convo-who small{color:var(--muted-w);font-size:12px}
.q-convo-tools{display:flex;align-items:center;gap:8px;margin-left:auto;flex-wrap:wrap}
.q-convo-tools .q-select .input{max-width:220px}
.q-chat{flex:1;display:flex;flex-direction:column;gap:12px;padding:18px;overflow:auto;max-height:560px;min-height:340px;background:#FCFCFD}
.q-msg{display:flex;gap:8px;align-items:flex-end;max-width:80%}
.q-msg.agent{margin-left:auto;flex-direction:row-reverse}
.q-msg-bubble{padding:10px 14px;border-radius:16px;background:#fff;border:1px solid #ECEDF0;font-size:14px;line-height:1.5;border-bottom-left-radius:4px;display:flex;flex-direction:column;gap:2px;overflow-wrap:anywhere}
.q-msg.agent .q-msg-bubble{background:var(--lilac);border-color:#EBD3E6;border-bottom-left-radius:16px;border-bottom-right-radius:4px}
.q-msg-who{font-size:11px;font-weight:700;color:var(--muted-w)}
.q-msg.agent .q-msg-who{color:var(--wema)}
.q-msg time{font-size:10.5px;color:#9CA3AF;align-self:flex-end}
.q-composer{display:flex;gap:10px;align-items:flex-end;padding:14px 18px;border-top:1px solid #F0F1F3}
.q-composer textarea{resize:none;min-height:44px}
.q-composer .btn{height:44px}
.q-flash{box-shadow:0 0 0 3px #981D8740!important;border-color:var(--wema)!important}
.q-chat-empty,.q-nudge-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;text-align:center;color:var(--muted-w);padding:28px 14px;font-size:13px;margin:auto}
.q-chat-empty .q-ico,.q-nudge-empty .q-ico{color:var(--wema);opacity:.7}
.q-chat-empty strong,.q-nudge-empty strong{color:var(--ink-w)}
.q-assist{display:flex;flex-direction:column;overflow:hidden}
.q-assist-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:16px 18px;background:linear-gradient(120deg,var(--wema),var(--wema-deep));color:#fff}
.q-assist-title{display:inline-flex;align-items:center;gap:8px;font-family:var(--font-head);font-weight:700;font-size:16.5px}
.q-sim{display:inline-flex;align-items:center;height:24px;padding:0 10px;border-radius:999px;background:#ffffff26;border:1px solid #ffffff4d;font-size:11.5px;font-weight:700;letter-spacing:.02em}
.q-assist-sub{padding:9px 18px;border-bottom:1px solid #F0F1F3;font-size:12px;color:var(--muted-w)}
.q-assist-status.busy::before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--wema);margin-right:7px;animation:pulse 1s infinite}
.q-nudges{flex:1;display:flex;flex-direction:column;gap:10px;padding:14px;overflow:auto}
.q-insights{display:flex;flex-direction:column;gap:10px}
.q-nudge{display:grid;grid-template-columns:36px minmax(0,1fr);gap:10px;padding:12px;border-radius:12px;border:1px solid var(--border-w);background:#fff;border-left-width:4px}
.q-nudge-ico{width:36px;height:36px;border-radius:10px;display:grid;place-items:center}
.q-nudge-body{display:flex;flex-direction:column;gap:6px;min-width:0}
.q-nudge-body p{margin:0;font-size:13.5px;line-height:1.45;color:var(--ink-w)}
.q-nudge-strong{font-weight:650}
.q-nudge-label{font-size:11px;font-weight:750;text-transform:uppercase;letter-spacing:.06em}
.q-nudge.red{border-left-color:var(--red-w)}.q-nudge.red .q-nudge-ico{background:#FDECEE;color:#C21F2C}.q-nudge.red .q-nudge-label{color:#C21F2C}
.q-nudge.purple{border-left-color:var(--wema)}.q-nudge.purple .q-nudge-ico{background:var(--lilac);color:var(--wema)}.q-nudge.purple .q-nudge-label{color:var(--wema)}
.q-nudge.teal{border-left-color:var(--teal-w)}.q-nudge.teal .q-nudge-ico{background:#E6F8F4;color:#0F7B67}.q-nudge.teal .q-nudge-label{color:#0F7B67}
.q-nudge.amber{border-left-color:var(--gold-w)}.q-nudge.amber .q-nudge-ico{background:#FFF4E0;color:#946B12}.q-nudge.amber .q-nudge-label{color:#946B12}
.q-nudge-acts{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.q-source{display:inline-flex;align-items:center;gap:5px;height:26px;padding:0 10px;border-radius:999px;border:1px solid var(--border-w);background:#FAFAFB;font:600 11.5px var(--font);color:#4B5563;cursor:pointer;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.q-source:hover{border-color:var(--wema);color:var(--wema)}
.q-nudge-more{font-size:12.5px;color:#374151;background:#FAFAFB;border-radius:8px;padding:8px 10px}
.q-nudge-more p{margin:4px 0 0}
.q-evidence{margin:0;padding:8px 10px;border-radius:8px;background:#F7F7F8;border-left:3px solid #D1D5DB;font-size:12.5px;color:#374151;font-style:italic}
.q-assist-foot{display:flex;align-items:center;gap:8px;padding:12px 18px;border-top:1px solid #F0F1F3;font-size:12px;color:var(--muted-w);background:#FAFAFB}

/* Live calls */
.q-conn{display:inline-flex;align-items:center;gap:8px;height:34px;padding:0 12px;border-radius:999px;background:#E6F8F4;color:#0F7B67;font-size:12.5px;font-weight:650}
.q-conn i{width:8px;height:8px;border-radius:50%;background:var(--teal-w);box-shadow:0 0 0 3px #33CBB040}
.q-conn small{color:#3F7F72;font-weight:500}
.q-connect{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.1fr);gap:24px;padding:28px}
.q-connect-main{display:flex;flex-direction:column;gap:12px;align-items:flex-start}
.q-connect-main h2{font-size:22px}
.q-connect-ico{width:56px;height:56px;border-radius:16px;background:var(--lilac);color:var(--wema);display:grid;place-items:center}
.q-connect-tiles{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.q-connect-tile{display:flex;flex-direction:column;gap:5px;padding:14px;border-radius:12px;border:1px solid var(--border-w);background:#FCFCFD;font-size:12.5px;color:var(--muted-w)}
.q-connect-tile .q-ico{color:var(--wema)}
.q-connect-tile strong{color:var(--ink-w);font-size:13.5px}
.q-connect .q-footnote{grid-column:1/-1}
.q-live-pill{display:inline-flex;align-items:center;gap:7px;height:26px;padding:0 11px;border-radius:999px;background:#E6F8F4;color:#0F7B67;font-weight:750;font-size:12px;letter-spacing:.03em;white-space:nowrap;font-variant-numeric:tabular-nums}
.q-live-pill i{width:8px;height:8px;border-radius:50%;background:#12A58C;animation:qpulse 1.4s infinite}
.q-live-pill.lg{height:36px;padding:0 16px;font-size:14px}
.q-live-pill.ended{background:#F3F4F6;color:#4B5563}.q-live-pill.ended i{background:#9CA3AF;animation:none}
@keyframes qpulse{0%{box-shadow:0 0 0 0 #12A58C80}70%{box-shadow:0 0 0 8px #12A58C00}100%{box-shadow:0 0 0 0 #12A58C00}}
.q-live-head{display:flex;align-items:center;gap:22px;padding:16px 20px;flex-wrap:wrap}
.q-live-party{display:flex;align-items:center;gap:10px;line-height:1.25}
.q-live-party small{display:block;color:var(--muted-w);font-size:12px}
.q-live-actions{margin-left:auto;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.q-live-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(310px,1fr);gap:18px;align-items:start}
.q-live-transcript .card-body{padding:0}
.q-live-lines{display:flex;flex-direction:column;max-height:620px;min-height:360px;overflow:auto;padding:6px 0}
.q-line{display:grid;grid-template-columns:auto minmax(0,1fr);gap:12px;padding:12px 20px;border-bottom:1px solid #F5F5F7;animation:qfade .5s ease-out}
.q-line:last-child{border-bottom:0}
.q-line-top{display:flex;justify-content:space-between;gap:8px;font-size:12.5px}
.q-line-top time{color:#9CA3AF;font-variant-numeric:tabular-nums}
.q-line p{margin:3px 0 0;font-size:14px;line-height:1.5}
.q-line.agent .q-line-top strong{color:var(--wema)}
@keyframes qfade{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.q-typing{display:inline-flex;align-items:center;gap:7px;font-size:12px;color:#0F7B67;font-weight:600}
.q-typing i{width:7px;height:7px;border-radius:50%;background:var(--teal-w);animation:pulse 1.2s infinite}
.q-typing.done{color:var(--muted-w)}.q-typing.done i{background:#9CA3AF;animation:none}
.q-gauge{position:relative;max-width:260px;margin:0 auto}
.q-gauge svg{width:100%;display:block}
.q-gauge .q-needle{transition:transform .9s cubic-bezier(.3,1.4,.5,1)}
.q-gauge.idle .q-needle{opacity:.25}
.q-gauge-labels{display:flex;justify-content:space-between;font-size:11.5px;color:var(--muted-w);margin-top:2px}
.q-sent-note.bad{color:#C21F2C;background:#FDECEE;border-radius:10px;padding:8px 10px;margin-top:10px}
.q-sent-note.good{color:#0F7B67;background:#E6F8F4;border-radius:10px;padding:8px 10px;margin-top:10px}
.q-sent-note.neutral{color:#8A5A06;background:#FFF4E0;border-radius:10px;padding:8px 10px;margin-top:10px}
.q-sent-note.muted{color:var(--muted-w);font-weight:500;margin-top:10px}

/* Call history */
.q-call-filters{gap:8px}
.q-call-filters .q-search{flex:1;min-width:200px}
.q-date-range{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 10px;border:1px solid #D9DCE1;border-radius:10px;background:#fff;color:var(--muted-w)}
.q-date-range .input{border:0;box-shadow:none!important;padding:0;height:34px;font-size:12.5px;width:128px;background:transparent}
.q-dir{display:inline-flex;align-items:center;gap:8px;font-weight:600;white-space:nowrap}
.q-dir-ico{width:28px;height:28px;border-radius:50%;display:grid;place-items:center}
.q-dir.in .q-dir-ico{background:#E6F8F4;color:#0F7B67}
.q-dir.out .q-dir-ico{background:var(--lilac);color:var(--wema)}
.call-remote{font-variant-numeric:tabular-nums;white-space:nowrap}
.q-two{display:flex;flex-direction:column;line-height:1.25;white-space:nowrap}
.q-two small{color:var(--muted-w);font-size:12px}
.q-mini-ring{position:relative;display:inline-grid;place-items:center;width:38px;height:38px}
.q-mini-ring svg{position:absolute;inset:0}
.q-mini-ring .bg{fill:none;stroke:#EEF0F3;stroke-width:4}
.q-mini-ring .fg{fill:none;stroke-width:4;stroke-linecap:round}
.q-mini-ring.good .fg{stroke:var(--teal-w)}.q-mini-ring.warn .fg{stroke:var(--gold-w)}.q-mini-ring.bad .fg{stroke:var(--red-w)}
.q-mini-ring b{font-size:12px;font-weight:750;font-variant-numeric:tabular-nums}
.call-actions{display:flex;gap:6px;align-items:center}
.q-play{width:34px;height:34px;border-radius:50%;border:0;background:var(--wema);color:#fff;display:grid;place-items:center;cursor:pointer;box-shadow:0 4px 12px #981D8733}
.q-play:hover{background:var(--wema-dark)}
.q-play.none{background:#F3F4F6;color:#6B7280;box-shadow:none}
.q-icon-btn{width:30px;height:30px;border-radius:8px;border:1px solid var(--border-w);background:#fff;color:#4B5563;display:grid;place-items:center;cursor:pointer;flex:none}
.q-icon-btn:hover{border-color:var(--wema);color:var(--wema)}
.q-call-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;border-top:1px solid #F0F1F3;background:#FAFAFB}
.q-sum{display:flex;align-items:center;gap:12px;padding:16px 20px}
.q-sum+.q-sum{border-left:1px solid #F0F1F3}
.q-sum .q-kpi-ico{width:38px;height:38px}
.q-sum strong{font-family:var(--font-head);font-size:20px;font-weight:750;letter-spacing:-.02em}
.q-sum strong span{font-family:var(--font);font-size:13px;font-weight:600;color:#4B5563;letter-spacing:0}
.q-sum small{display:block;font-size:12px;color:var(--muted-w)}
.calls-ledger .empty{padding:44px 18px}

/* Call detail */
.q-call-head{display:flex;align-items:center;gap:18px;padding:20px 22px;flex-wrap:wrap}
.q-dir-big{width:52px;height:52px;border-radius:16px;display:grid;place-items:center;flex:none}
.q-dir-big.in{background:#E6F8F4;color:#0F7B67}.q-dir-big.out{background:var(--lilac);color:var(--wema)}
.q-call-title{flex:1;min-width:0;display:flex;flex-direction:column;gap:5px}
.q-call-title h1{font-size:24px;line-height:1.1}
.q-call-sub{font-size:14px;color:var(--muted-w);margin:0}
.q-call-sub strong{color:var(--ink-w);font-variant-numeric:tabular-nums}
.q-call-head>.actions{align-self:flex-start}
.q-player{display:grid;gap:8px;margin-bottom:12px}
.q-player-row{display:flex;align-items:center;gap:14px}
.q-big-play{width:52px;height:52px;border-radius:50%;border:0;background:var(--wema);color:#fff;display:grid;place-items:center;cursor:pointer;flex:none;box-shadow:0 8px 20px #981D8740}
.q-big-play:disabled{opacity:.5;cursor:wait}
.q-wave-wrap{flex:1;min-width:0}
.q-wave{width:100%;height:64px;display:block;cursor:pointer;border-radius:8px}
.q-wave:focus-visible{outline:2px solid var(--wema);outline-offset:2px}
.q-player-meta{display:flex;flex-direction:column;align-items:flex-end;gap:6px}
.q-player-time{font-size:13px;color:#374151;white-space:nowrap}
.q-select.sm .input{height:30px;font-size:12px;padding:0 24px 0 10px}
.q-player-empty{display:flex;align-items:center;gap:10px;padding:16px;border-radius:12px;background:#FAFAFB;color:var(--muted-w);font-size:13px}
.q-player-card .tabset{margin-top:6px}
.q-call-lines{display:flex;flex-direction:column}
.q-call-line{display:grid;grid-template-columns:48px 82px minmax(0,1fr);gap:10px;align-items:start;padding:10px 0;border-bottom:1px solid #F5F5F7}
.q-call-line:last-child{border-bottom:0}
.q-call-line time{font-size:12px;color:#9CA3AF;padding-top:3px}
.q-call-line p{margin:0;font-size:14px;line-height:1.5;overflow-wrap:anywhere}
.q-spk{display:inline-flex;justify-content:center;height:22px;align-items:center;border-radius:999px;font-size:11.5px;font-weight:700}
.q-spk.agent{background:var(--lilac);color:var(--wema)}.q-spk.customer{background:#EEF4FF;color:#3563B8}.q-spk.system{background:#F3F4F6;color:#4B5563}
.q-timeline{display:grid;gap:12px;padding:6px 0}
.q-tl{display:grid;grid-template-columns:14px 130px 1fr;gap:10px;align-items:center;font-size:13px}
.q-tl i{width:10px;height:10px;border-radius:50%;background:var(--wema)}
.q-tl span{color:var(--muted-w)}
.q-bullets{margin:0;padding-left:18px;display:grid;gap:6px;font-size:13.5px;line-height:1.45}
.q-bullets li::marker{color:var(--wema)}
.q-next{font-size:13px;padding:9px 12px;border-radius:10px;background:var(--lilac);color:#3B0B34}
.q-next small{display:block;font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--wema)}
.q-qa-top{display:grid;grid-template-columns:auto minmax(0,1fr);gap:16px;align-items:center}
.q-qa-crit{display:grid;gap:10px}
.q-warn{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border-radius:10px;background:#FDECEE;color:#9F1D27;font-size:13px}
.q-warn>.q-ico{margin-top:1px}
.q-warn strong{display:block}
.q-notes{display:grid;gap:12px}
.q-note{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;align-items:start}
.q-note-top{display:flex;justify-content:space-between;gap:8px;font-size:13px}
.q-note-top time{font-size:11.5px;color:var(--muted-w);white-space:nowrap}
.q-note p{margin:2px 0 0;font-size:13.5px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}
.q-note-form{display:grid;gap:8px}

/* QA configuration */
.q-tabs{margin-bottom:0}
.q-tabs button{display:inline-flex;align-items:center;gap:7px;padding:10px 16px;font-size:14px}
.q-config-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,1fr);gap:18px;align-items:start}
.q-config-grid.wide{grid-template-columns:minmax(0,2.2fr) minmax(290px,1fr)}
.q-form-picker{display:flex;gap:10px;overflow-x:auto;padding-bottom:2px}
.q-form-pill{display:flex;flex-direction:column;align-items:flex-start;gap:3px;min-width:180px;padding:11px 14px;border-radius:12px;border:1px solid var(--border-w);background:#fff;cursor:pointer;text-align:left;font:13px var(--font);color:var(--ink-w)}
.q-form-pill span{font-size:11.5px;color:var(--muted-w)}
.q-form-pill:hover{border-color:var(--wema)}
.q-form-pill.active{border-color:var(--wema);background:var(--lilac);box-shadow:inset 0 0 0 1px var(--wema)}
.q-form-pill.add{flex-direction:row;align-items:center;justify-content:center;min-width:150px;color:var(--wema);border-style:dashed}
.q-editor{overflow:hidden}
.q-editor-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:18px 20px;border-bottom:1px solid #F0F1F3;flex-wrap:wrap}
.q-editor-title{flex:1;min-width:240px;display:grid;gap:4px}
.q-editor-title .row{flex-wrap:nowrap;gap:8px}
.q-title-input{font-family:var(--font-head);font-size:21px;font-weight:700;border-color:transparent;background:transparent;padding:4px 8px;margin-left:-8px;height:auto;letter-spacing:-.01em}
.q-title-input:hover{border-color:#E5E7EB}
.q-desc-input{resize:none;overflow:hidden;line-height:1.45;border-color:transparent;background:transparent;padding:2px 8px;margin-left:-8px;font-size:13px;color:var(--muted-w);height:auto}
.q-desc-input:hover{border-color:#E5E7EB}
.q-dirty{font-size:12px;color:#8A5A06;font-weight:600;align-self:center}
.q-editor-sec{padding:16px 20px;display:grid;gap:10px}
.q-editor-sec+.q-editor-sec{border-top:1px solid #F0F1F3}
.q-sec-label{font-size:11px;font-weight:750;letter-spacing:.08em;text-transform:uppercase;color:var(--muted-w)}
.q-channel-chips{display:flex;flex-wrap:wrap;gap:8px}
.q-cchip{display:inline-flex;align-items:center;gap:6px;height:34px;padding:0 14px;border-radius:999px;border:1px solid var(--border-w);background:#fff;font:600 13px var(--font);color:#374151;cursor:pointer}
.q-cchip:hover{border-color:var(--wema);color:var(--wema)}
.q-cchip.on{background:var(--wema);border-color:var(--wema);color:#fff}
.q-crit-rows{display:grid;border:1px solid #F0F1F3;border-radius:12px;overflow:hidden}
.q-crit-row{display:grid;grid-template-columns:28px minmax(130px,1fr) minmax(0,1.6fr) 150px 112px 32px;gap:12px;align-items:center;padding:12px 14px;border-top:1px solid #F0F1F3;font-size:13.5px}
.q-crit-row:first-child{border-top:0}
.q-crit-row.head{background:#FAFAFB;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted-w);padding:9px 14px}
.q-crit-row.critical{background:#FFF8F9}
.q-crit-no{width:24px;height:24px;border-radius:50%;background:#F3F4F6;display:grid;place-items:center;font-size:11.5px;font-weight:700;color:#4B5563}
.q-crit-name{display:flex;flex-direction:column;line-height:1.25}
.q-crit-name small{font-size:11.5px;color:var(--muted-w)}
.q-crit-desc{margin:0;font-size:12.5px;color:var(--muted-w);line-height:1.4}
.q-crit-critical{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;font-weight:600;color:#4B5563}
.q-crit-row.critical .q-crit-critical span:last-child{color:#C21F2C}
.q-crit-empty{padding:18px 14px;font-size:13px;color:var(--muted-w);border-top:1px solid #F0F1F3}
.q-crit-add{display:flex;align-items:center;gap:8px;padding:10px 14px;border-top:1px dashed #E5E7EB;color:var(--wema);background:#FCFCFD}
.q-crit-add .input{min-width:260px}
.q-dots{display:inline-flex;align-items:center;gap:5px}
.q-dot{width:14px;height:14px;border-radius:50%;border:0;background:#E5E7EB;cursor:pointer;padding:0;transition:transform .12s}
.q-dot:hover{transform:scale(1.2)}
.q-dot.on{background:var(--wema)}
.q-dot:focus-visible{outline:2px solid var(--wema);outline-offset:2px}
.q-dots-val{margin-left:6px;font-size:12px;font-weight:700;color:#4B5563;font-variant-numeric:tabular-nums}
.q-field-inline{display:flex;justify-content:space-between;align-items:center;gap:12px}
.q-field-inline>span,.q-toggle-row>span{display:flex;flex-direction:column;gap:1px;min-width:0}
.q-field-inline small,.q-toggle-row small{font-size:12px;color:var(--muted-w);line-height:1.35}
.q-field-inline .input{width:84px;text-align:center;font-weight:700;font-size:16px}
.q-toggle-row{display:flex;justify-content:space-between;align-items:center;gap:14px}
.q-toggle-row.compact{padding:7px 0;border-bottom:1px solid #F5F5F7;font-size:13.5px}
.q-toggle-row.compact:last-child{border-bottom:0}
.q-toggle-row.compact strong{font-weight:600}
.q-pill-val{display:inline-flex;height:26px;align-items:center;padding:0 10px;border-radius:8px;background:var(--lilac);color:var(--wema);font-weight:700;font-size:12.5px}
.q-preview{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:12px;border-radius:12px;background:#FAFAFB;border:1px solid #F0F1F3;text-align:center}
.q-preview div{display:flex;flex-direction:column}
.q-preview strong{font-family:var(--font-head);font-size:20px}
.q-preview span{font-size:11.5px;color:var(--muted-w)}
.q-weight-bar{grid-column:1/-1;display:flex;gap:2px;height:8px;border-radius:99px;overflow:hidden;margin-top:4px}
.q-weight-bar i{background:var(--wema);opacity:.75}
.q-weight-bar i:nth-child(even){opacity:.5}
.q-weight-bar i.crit{background:var(--red-w);opacity:.85}
.q-audit-note{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--muted-w);margin:0}
.q-auto-list{display:grid}
.q-auto-row{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:14px;align-items:center;padding:13px 0;border-bottom:1px solid #F5F5F7}
.q-auto-row strong{font-size:14px}
.q-auto-row small{display:block;font-size:12.5px;color:var(--muted-w);line-height:1.4}
.q-auto-ico{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:var(--lilac);color:var(--wema);flex:none}
.q-sampling{display:grid;gap:8px;padding:16px 0 10px}
.q-sampling small{display:block;font-size:12.5px;color:var(--muted-w)}
.q-range{width:100%;accent-color:var(--wema);height:6px}
.q-range-out{min-width:58px;text-align:center;padding:5px 10px;border-radius:8px;border:1px solid var(--border-w);font-weight:750;color:var(--wema);font-variant-numeric:tabular-nums}
.q-range-scale{display:flex;justify-content:space-between;font-size:11px;color:#9CA3AF}
.q-savebar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 20px}
.q-th-group{display:grid;gap:8px;padding-bottom:12px;border-bottom:1px solid #F5F5F7}
.q-th-group h4{font-size:13.5px}
.q-th-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.q-num{display:grid;gap:5px}
.q-num-label{font-size:12.5px;font-weight:600;color:#374151}
.q-num-input{display:flex;align-items:center;gap:8px}
.q-num-input .input{width:96px;font-weight:700;text-align:center}
.q-num-input small{font-size:12px;color:var(--muted-w)}
.q-guide{display:grid;grid-template-columns:40px minmax(0,1fr);gap:12px;align-items:start}
.q-guide p{margin:2px 0 0}

/* responsive */
@media (max-width:1180px){
  .q-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .q-review-grid,.q-live-grid,.q-assist-grid,.q-config-grid,.q-config-grid.wide{grid-template-columns:1fr}
  .q-filter-controls{margin-left:0}
  .q-crit-row{grid-template-columns:28px minmax(120px,1fr) minmax(0,1.3fr) 140px 108px 32px}
}
@media (max-width:820px){
  .q-kpis,.q-kpis.three{grid-template-columns:1fr 1fr;gap:10px}
  .q-kpi{padding:14px;gap:10px}
  .q-kpi-ico{width:36px;height:36px}
  .q-kpi-value{font-size:24px}
  .q-kpis>.q-kpi:first-child{grid-column:1/-1}
  .q-filters{padding:10px;gap:8px}
  .q-seg{flex-wrap:nowrap;overflow-x:auto;max-width:100%;padding-bottom:2px}
  .q-seg-btn{flex:none;height:34px;padding:0 10px}
  .q-filter-controls{display:grid;grid-template-columns:1fr 1fr;width:100%}
  .q-filter-controls .q-select,.q-filter-controls .q-select .input{width:100%}
  .q-search{min-width:0;width:100%}
  .q-table-head{padding:14px}
  .q-legend{display:none}
  .q-table-card .table tbody tr:nth-child(even) td{background:transparent}
  .q-table-card .table td{padding:5px 14px;align-items:center}
  .q-table-card .table tr{padding:8px 0}
  .q-table-card .table td.q-col-go::before{content:none}
  .q-table-card .table td.q-col-go{justify-content:flex-end}
  .q-agents{min-width:0;justify-content:flex-end}
  .q-agent-names{align-items:flex-end;text-align:right}
  .q-table-card .q-chips{justify-content:flex-end}
  .q-review-head,.q-call-head{padding:16px;gap:12px}
  .q-review-head{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center}
  .q-review-head>.actions{grid-column:1/-1}
  .q-call-head{flex-direction:column;align-items:flex-start}
  .q-review-title h1{font-size:21px}
  .q-turn{grid-template-columns:22px minmax(0,1fr);gap:6px}
  .q-turn-main{max-width:100%}
  .q-crit-grid{grid-template-columns:1fr}
  .q-msg{max-width:92%}
  .q-convo{min-height:0}
  .q-convo-tools{margin-left:0;width:100%}
  .q-convo-tools .q-select{flex:1}.q-convo-tools .q-select .input{max-width:none;width:100%}
  .q-chat{max-height:420px;min-height:260px;padding:12px}
  .q-composer{padding:12px}
  .q-connect{grid-template-columns:1fr;padding:18px}
  .q-connect-tiles{grid-template-columns:1fr}
  .q-live-head{gap:12px}.q-live-actions{margin-left:0}
  .q-line{padding:10px 14px}
  .q-call-filters .q-date-range{width:100%}.q-date-range .input{flex:1;width:auto}
  .q-call-filters .q-select,.q-call-filters .q-select .input{width:100%}
  .q-call-filters>.q-select{flex:1 1 45%}
  .q-call-summary{grid-template-columns:1fr}
  .q-sum+.q-sum{border-left:0;border-top:1px solid #F0F1F3}
  .q-player-row{flex-wrap:wrap}.q-wave-wrap{flex-basis:calc(100% - 66px)}.q-player-meta{flex-direction:row;width:100%;justify-content:space-between;align-items:center}
  .q-call-line{grid-template-columns:40px 72px minmax(0,1fr);gap:8px}
  .q-qa-top{grid-template-columns:1fr;justify-items:start}
  .q-tabs{overflow-x:auto}
  .q-tabs button{padding:9px 12px;font-size:13.5px}
  .q-editor-head{padding:14px}
  .q-editor-sec{padding:14px}
  .q-title-input{font-size:18px}
  .q-crit-rows{border:0;gap:10px}
  .q-crit-row.head{display:none}
  .q-crit-row{grid-template-columns:28px minmax(0,1fr) 32px;gap:8px 10px;border:1px solid #F0F1F3;border-radius:12px;padding:12px}
  .q-crit-row .q-crit-desc{grid-column:2/4}
  .q-crit-row .q-dots{grid-column:2/3}
  .q-crit-row .q-crit-critical{grid-column:2/4}
  .q-crit-row>.q-icon-btn{grid-column:3;grid-row:1}
  .q-crit-add{border:1px dashed #E5E7EB;border-radius:12px}
  .q-crit-add .input{min-width:0;width:100%}.q-crit-add .q-select{flex:1}
  .q-th-row{grid-template-columns:1fr}
  .q-auto-row{grid-template-columns:34px minmax(0,1fr) auto;gap:10px}
  .q-auto-ico{width:34px;height:34px}
}